Question 1

Do you work directly for Amazon?

Accepted Answer

No. Anchor Relay Dispatch is an independent support provider for carriers working with Amazon Relay and does not claim official affiliation with Amazon.

Question 2

Who is this service built for?

Accepted Answer

Our support is built for small fleets, owner-operators, and carriers that need reliable Amazon Relay operational support in English or Spanish.

Question 3

Is support available after regular business hours?

Accepted Answer

Yes. We position our service around 24/7 availability so urgent support needs can be handled at any time.

Question 4

Can you help with score issues and case support?

Accepted Answer

Yes. Score maintenance and double brokering case support are part of our service offering for qualifying carriers.

Question 5

Do you only support Amazon Relay-related operations?

Accepted Answer

Yes. Our positioning is intentionally focused on support services for carriers working with Amazon Relay, rather than generic dispatch across unrelated freight segments.

Question 6

What kinds of carriers usually contact you?

Accepted Answer

Most leads come from owner-operators, small fleet owners, and carrier teams that need stronger bilingual communication, payroll discipline, score visibility, or help during sensitive case situations.

Question 7

Can your team support both drivers and office staff?

Accepted Answer

Yes. Our support is structured to help communication flow more clearly between drivers, dispatch points of contact, ownership, and back-office personnel.

Question 8

What should I have ready before contacting you?

Accepted Answer

It helps to have your current Amazon Relay status, fleet size, preferred language, and a short explanation of your biggest operational pain point. That lets us make the conversation more useful from the start.

Amazon Relay Support FAQ